This Privacy Policy explains what personal information 500jl collects from players in the Philippines, how that information is used, and the steps we take to keep it secure. By registering an account or using the platform, you agree to the practices described on this page.
This Privacy Policy applies to all personal information collected by 500jl when you register an account, place bets, make deposits or withdrawals, or contact our support team from the Philippines. It covers data collected through our website and mobile browser experience, and explains how that data is stored, processed, and protected. We are committed to handling your personal information in a transparent and responsible manner, in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. This policy does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy terms. If you have any questions about how your data is handled, you are welcome to reach out to our support team for clarification before continuing to use the platform.
When you register on 500jl, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a copy of a valid government-issued ID to confirm your identity and age eligibility. Financial information such as your GCash number, Maya account, or bank details is collected when you make deposits or request withdrawals, and is used solely for processing those transactions. We also collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. All information collected is limited to what is necessary for the operation of the platform and the fulfilment of our legal obligations under Philippine law.
The personal information you provide is used primarily to create and manage your 500jl account, process your deposits and withdrawals in Philippine pesos, and verify your identity in compliance with applicable regulations. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they relate directly to your account. Aggregated and anonymised usage data may be used internally to improve platform performance, identify popular features, and enhance the overall experience for Filipino players. We do not use your personal data for automated decision-making that produces legal effects without human review. Your data will never be sold to third-party advertisers or marketing companies.
500jl does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — but only to the extent necessary to perform those specific services, and under strict confidentiality agreements. In certain circumstances, we may be required by law or by a competent Philippine authority to disclose your personal information, and we will comply with such lawful requests. If a disclosure is required, we will notify you where legally permitted to do so. All third-party partners who handle your data on our behalf are required to maintain the same standard of data protection that we apply internally.
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 500jl platform is encrypted using secure protocols, and sensitive financial information is handled through certified payment channels. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong password and keep your login credentials confidential.
Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the personal information we hold about you at any time. You may also request corrections to any inaccurate or outdated information in your account, and we will process such requests promptly. If you wish to withdraw your consent for certain types of data processing, or request the deletion of your account and associated data, you may contact our support team — note that some data may be retained for legal or regulatory compliance purposes even after account closure. You have the right to object to the processing of your personal data in certain circumstances, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. We are committed to responding to all data subject requests within a reasonable timeframe and in accordance with applicable Philippine law.
We retain your personal information for as long as your account remains active, and for a period thereafter as required by applicable Philippine laws and regulations, including those related to financial record-keeping and anti-money laundering compliance. When your data is no longer required for any lawful purpose, it will be securely deleted or anonymised in accordance with our internal data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features — the effective date at the top of this page will always reflect the most recent version. Continued use of the 500jl platform after any updates are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled.
Quick answers to what Filipino players most often ask about data handling on 500jl.